We're excited to announce the addition of Viber as our newest channel for OTP messaging, complementing our existing channels: SMS, WhatsApp, and RCS. This integration promises better conversion rates, more cost-effective routing, and reliable message delivery in regions like Eastern Europe and Asia.

What Will Change?

Improved Conversions: Direct messaging through a familiar app boosts customer engagement.

Lower Costs: You'll benefit from this cost-effective route directly, as we don't add any markup to the message fee. For example, in Ukraine, Viber costs $0.0075 compared to SMS at $0.1255.

Reduced Fraud: Messages via Viber are immune to International Revenue Share Fraud (IRSF).

Pricing and Viber Usage by Country:

If you’re an existing customer, and considering using Viber, expect your costs decrease in Viber's main market. Here's a quick look at how Viber's integration impacts various markets:

How to start using Viber for your account?

Activating Viber is easy—just head to your dashboard, navigate to Settings → Routes, select your countries, and add Viber as a route. It's as simple as that.

This addition marks the latest of our messaging app integrations, with more innovations on the horizon. Next up is Silent Network Authentication—stay tuned for its introduction!