Features

Apr 22, 2024

Prelude adds Viber as an OTP Solution

New channel, new opportunities

We're excited to announce the addition of Viber as our newest channel for OTP messaging, complementing our existing channels: SMS, WhatsApp, and RCS. This integration promises better conversion rates, more cost-effective routing, and reliable message delivery in regions like Eastern Europe and Asia.

What Will Change?

Improved Conversions: Direct messaging through a familiar app boosts customer engagement.

Lower Costs: You'll benefit from this cost-effective route directly, as we don't add any markup to the message fee. For example, in Ukraine, Viber costs $0.0075 compared to SMS at $0.1255.

Reduced Fraud: Messages via Viber are immune to International Revenue Share Fraud (IRSF).

Pricing and Viber Usage by Country:

If you’re an existing customer, and considering using Viber, expect your costs decrease in Viber's main market. Here's a quick look at how Viber's integration impacts various markets:



How to start using Viber for your account?

Activating Viber is easy—just head to your dashboard, navigate to Settings → Routes, select your countries, and add Viber as a route. It's as simple as that.


This addition marks the latest of our messaging app integrations, with more innovations on the horizon. Next up is Silent Network Authentication—stay tuned for its introduction!

We're excited to announce the addition of Viber as our newest channel for OTP messaging, complementing our existing channels: SMS, WhatsApp, and RCS. This integration promises better conversion rates, more cost-effective routing, and reliable message delivery in regions like Eastern Europe and Asia.

What Will Change?

Improved Conversions: Direct messaging through a familiar app boosts customer engagement.

Lower Costs: You'll benefit from this cost-effective route directly, as we don't add any markup to the message fee. For example, in Ukraine, Viber costs $0.0075 compared to SMS at $0.1255.

Reduced Fraud: Messages via Viber are immune to International Revenue Share Fraud (IRSF).

Pricing and Viber Usage by Country:

If you’re an existing customer, and considering using Viber, expect your costs decrease in Viber's main market. Here's a quick look at how Viber's integration impacts various markets:



How to start using Viber for your account?

Activating Viber is easy—just head to your dashboard, navigate to Settings → Routes, select your countries, and add Viber as a route. It's as simple as that.


This addition marks the latest of our messaging app integrations, with more innovations on the horizon. Next up is Silent Network Authentication—stay tuned for its introduction!

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